Returns & Refunds

Veterinary and pharmaceutical formulations are non-returnable and non-refundable once dispatched. Once a batch leaves our control we cannot verify its storage or cold chain, and returning medicines into sellable stock would compromise the integrity we promise our customers. Please order carefully — our team is happy to confirm pack sizes and quantities before you commit.

If goods arrive damaged, we will make it right:

• Inspect the consignment on delivery and refuse or visibly annotate any carton that is crushed, wet or tampered with.
• Report the damage within 48 hours of delivery, with photographs of the outer packing, the product and the invoice.
• After verification with the transport partner we arrange a replacement or a credit note, at our discretion.

If we have shipped a wrong item or a quantity short of the invoice, report it within 48 hours of delivery with the invoice at hand. Verified discrepancies are replaced or credited at our cost.

Approved refunds are issued to the original payment method, or as a credit note against your next invoice where you prefer. Refunds are processed within a reasonable period after approval — typically 5–7 working days once the credit is raised.

Call us on +91 78786 66686 with your invoice and batch details, or write to us at our Junagadh address listed in the site footer. Claims raised within 48 hours of delivery are processed fastest.